Ulrike Parson

This article gives an introduction to knowledge management. The target readers are technical writers as I prepared this summary for a technical writing conference. However, others may hopefully also find it useful.read more

Remember your first mobile phone? Mine was shaped like a bone, nine inches high and weighed at least a pound. I used it to make phone talks, that's it. Today I have a smartphone that I sometimes use for calls. read more

Wikis are old, and old are the problems that wiki authors and readers struggle with. Collaborative authoring in wikis might tap new synergies but often the outcome is as chaotic as a humming beehive.  So how can you structure your content? How can you make it accessible? How can you organize reviews and input supply? read more

Anna M. is a software engineer. She has just started working for a company that develops custom add-ons for an out-of-the-box financial software solution. For developing the add-ons, Anna is supposed to use the API of the software. Little does Anna know about the API's structure, its interfaces, and its functionality. read more

Writing technical documentation for software engineers is more than authoring code comments. In order to use an application programming interface (API) or existing source code effectively, software engineers require different types of information. For this reason, technical writers who author API documentation need to analyze the requirements of their target group. read more