Knowledge base articles

The iiRDS standard makes documentation smart – so it can be made available on portals, apps and data glasses. Case studies in the field of mechanical engineering are very often mentioned in connection with iiRDS – for example, the scenario of the service technician who uses an end-device to scan an error code on a machine that needs repairing and then receives a snippet of information on the display showing how to fix the problem. This article is about the extensibility of the iiRDS model in the automotive sector. more...

Graphics and screenshots are a popular way of making text-heavy documents lighter, more attractive and, most importantly, easier to understand. But does this visual information really help a user to better understand the text? more...

The ongoing digitization of business requires us to rethink how we deliver user information. Technical documentation with hundreds of pages within one document is no longer viable. Today, we must deliver small content modules that show only the content that users need at a particular moment in time and in a particular context. Users need intelligent content or intelligent information instead of documentation. more...

Digitalization is increasing the need for software documentation. This article provides an overview of the characteristics of software documentation and is geared toward beginners. We will try to give an answer to the question what good software documentation is and what technical authors need to know to create it. more...

Digital transformation is not limited to changing production processes and automating workflows. It affects many areas of society. This also radically changes the work of technical communicators. more...