Topic-based information architecture and online help for SICK AG

Graphics and screenshots are a popular way of making text-heavy documents lighter, more attractive and, most importantly, easier to understand. But does this visual information really help a user to better understand the text? more...

Digitalization is increasing the need for software documentation. This article provides an overview of the characteristics of software documentation and is geared toward beginners. We will try to give an answer to the question what good software documentation is and what technical authors need to know to create it. more...

The world is becoming more digital and more companies are adding software to their product portfolios. But how do we write documentation for software? more...

The key topic of the tekom spring conference from 21-22 March 2019 is "Information between man and machine". We will contribute two presentations. more...

Anna M. is a software engineer. She has just started working for a company that develops custom add-ons for an out-of-the-box financial software solution. For developing the add-ons, Anna is supposed to use the API of the software. Little does Anna know about the API's structure, its interfaces, and its functionality. more...