What does the future of chatbots in technical documentation look like?
Ulrike Parson in an expert interview with plusmeta
Whether in customer service or in internal company processes – chatbots are becoming increasingly important. The potential of these intelligent assistance systems is enormous: users can communicate quickly and directly to find precise answers to individual questions or problems.
However, the use of chatbots is not without its challenges. Correct answers are especially important in technical documentation to avoid operating errors and liability risks. In an interview with plusmeta, Ulrike Parson explains the role of chatbots in technical communication and the importance of metadata for their successful implementation.
Read the interview about the challenges of chatbots (in German)