Webinar: Is everything AI? A reality check on the use of artificial intelligence in chatbots, customer portals, and knowledge management

For suppliers and for users of technical equipment, processes, or systems, technical documentation is critical f. But what exactly is technical documentation? When do we need it and when is it even mandatory? How can you efficiently create high-quality technical documentation as a manufacturer? This article will answer these questions. more...

AI applications such as ChatGPT are disrupting traditional text and image generation and will have a profound impact on technical communication.

In her presentation, Ulrike Parson will give an overview of current developments in AI and possible applications of AI in the creation and use of technical documentation, using examples from various systems. She will also discuss legal aspects such as the AI Act and the implications for our profession. more...

Large Language Models (LLM), such as those behind ChatGPT, are transforming technical communication. There are many use cases for AI, from text generation to voice assistants. However, despite their power, generic LLMs sometimes do not provide the right solution for a company's specific projects. more...

Prompt engineering is a relatively new discipline that deals with the development and optimization of prompts. Prompts are structured requests, for example to an AI chatbot such as ChatGPT. Since the quality of results from generative AI is difficult to predict, prompt engineering is used to optimize the structure and style of responses. more...

The tekom spring conference in Freiburg/Breisgau in April this year presented a variety of fascinating and diverse topics that inspired the participants. more...