All entries for Artificial intelligence
Webinar: Is everything AI? A reality check on the use of artificial intelligence in chatbots, customer portals, and knowledge management
AI has undergone remarkable development in recent years. Especially in the areas of customer support and knowledge management, AI has the potential to make processes more efficient and improve the user experience. But what does this look like in practice? What approaches are there and what are the potential hurdles in implementing AI tools?
Learn more about this and more in our webinar on September 12, 2024 from 10:00 - 11:00 a.m. with our experts Roman Senger, Channel Sales Manager at Empolis, and Ulrike Parson, CEO of parson AG. more...
Technical documentation – why it matters and how to create it
For suppliers and for users of technical equipment, processes, or systems, technical documentation is critical f. But what exactly is technical documentation? When do we need it and when is it even mandatory? How can you efficiently create high-quality technical documentation as a manufacturer? This article will answer these questions. more...
tekom regional group Munich on June 27: AI in technical communication: Use cases, legal aspects, and the future of our profession
AI applications such as ChatGPT are disrupting traditional text and image generation and will have a profound impact on technical communication.
In her presentation, Ulrike Parson will give an overview of current developments in AI and possible applications of AI in the creation and use of technical documentation, using examples from various systems. She will also discuss legal aspects such as the AI Act and the implications for our profession. more...
How do I build my own language model? Fine-tuning a Large Language Model (LLM)
Large Language Models (LLM), such as those behind ChatGPT, are transforming technical communication. There are many use cases for AI, from text generation to voice assistants. However, despite their power, generic LLMs sometimes do not provide the right solution for a company's specific projects. more...
Prompt Engineering - How do I tell the AI? Helle Hannken-Illjes and Lukas Jetzig at gdslive 2024
Prompt engineering is a relatively new discipline that deals with the development and optimization of prompts. Prompts are structured requests, for example to an AI chatbot such as ChatGPT. Since the quality of results from generative AI is difficult to predict, prompt engineering is used to optimize the structure and style of responses. more...