Blog posts by parson

For the first time, our colleagues Mette Lilienthal, Helle Hannken-Illjes, Lukas Jetzig and Ozan Yıldırır attended the tcworld conference in person. They joined panel discussions and presentations, and some of them were also speakers themselves. We wanted to know what they found particularly interesting as tcworld newcomers and which were their top 5 contributions. read more

iiRDS is becoming increasingly popular in the industry and is being continuously developed by the iiRDS working group Development. On November 10, 2023, the new version 1.2 of iiRDS was released. We summarize the most important new features for you. read more

In recent years, parson has supported several companies in setting up a new information architecture for technical documentation and product information. Some of our colleagues have specialized in this role. But what does an information architect actually do? In this blog post, we take a look at the tasks and training of information architects. read more

What happens when iiRDS meets the PI classification of a CCMS? read more

The goal of my master’s thesis was to research whether chatbots as a user assistance could be made accessible for technical documentation content, and to which end chatbots can be used for product support, more specifically for troubleshooting for technical documentation.  read more