Analysis of technical documentation processes and consulting: How Infineon makes its content processes future-proof with the support of parson
Infineon wants to streamline the processes for creating and delivering technical documentation, making them more efficient and future-proof. parson supported Infineon with analysis and consulting services.
A very good and excellent structured analysis and approach.
The goal: Future-proof technical documentation with streamlined workflows
To optimize the processes for creating and delivering technical documentation, Infineon wanted to analyze existing content and data workflows and derive actionable recommendations. It was also evaluated whether the current CCMS could meet Infineon’s future requirements.
As a service provider for technical communication, parson has supported Infineon with analysis and consulting services for the development of a future content strategy.
Our approach: Situation analysis of technical documentation processes
The existing workflows were established based on the needs of engineers and technical communicators. To make the content processes more efficient, we therefore needed to analyze the current situation of technical documentation processes and the requirements of content authors and contributors.
Our methods included:
- Conducting interviews with technical communicators and authors from various business units.
- Analysis of internal technical documentation processes.
- Conducting a workshop with the project team to focus on key areas of the analysis.
- Conducting an anonymous survey of users in various roles.
- Compare analysis results with best practices for content workflows, content supply chains, and DITA use.
- Develop user stories to establish requirements for the CCMS.
- Create proposed actions to address identified pain points and strategic goals.
Our recommendation: DITA architecture and streamlined workflows
DITA architecture and streamlined workflows are the right way to go for technical documentation.
These steps will support Infineon to improve their technical documentation processes and make the processes both efficient and sustainable for the future.
About Infineon Technologies AG
Semiconductors are crucial to solve the energy challenges of our time and shape the digital transformation. This is why Infineon is committed to actively driving decarbonization and digitalization. As a global semiconductor leader in power systems and loT, we enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure loT. We make life easier, safer, and greener. Together with our customers and partners. For a better tomorrow.