All entries for Chatbots

We are looking forward to DITA Europe in Helsinki and hope to see some northern lights! read more

The goal of my master’s thesis was to research whether chatbots as a user assistance could be made accessible for technical documentation content, and to which end chatbots can be used for product support, more specifically for troubleshooting for technical documentation.  read more

With the Conversational AI Platform BOTfriends X, BOTfriends offer a platform for creating chatbots. parson is now a solution partner of BOTfriends. This allows us to support our customers in providing the content of their technical documentation in an intelligent chatbot. read more

We look foward to the tcworld conference 2023. Our presentations will focus on AI, chatbots, DITA and iiRDS.  read more

Or would ChatGPT get a job with us as a technical communicator?

AIs were once known for recognizing images, answering questions as chatbots, or searching texts. But for the first time ever, there's a serious AI application that can generate texts: ChatGPT. How good is the AI for technical documentation and what does it mean for our profession as technical communicators? read more